Warranty Terms & Conditions

In these Terms and Conditions, the following words and phrases shall have the following meanings:

• “Condition” means any one or more of these Terms and Conditions.
• “Goods” means the goods described in the Purchase Order.
• “Order Number” means the unique number that appears on the Purchase Order.
• “Parties” means GT AUTOMOTIVE ENGLAND LTD and the customer or client.
• “You” or “Your” refers to you the purchasing company, customer or client of GT AUTOMOTIVE ENGLAND LTD and your company.
• “Us” refers to GT AUTOMOTIVE ENGLAND LTD.
• “Buyer” also refers to you the purchasing company, customer or client.
• “Price” means the price for the Goods agreed between the two parties prior to order. Then once purchase order is place, the price refers to the price of the purchase order.
• “Purchase Order” means an order for the purchase of goods served by you, which should include:
  • The Order Number – a description of the Goods
  • The date and, if appropriate, time, for delivery of the Goods
  • Details of the delivery address
  • Details of your address for invoices
  • The price
  • Any terms applying to the purchase of the goods which are additional to these Terms and Conditions and have been previously agreed between GT AUTOMOTIVE ENGLAND LTD and your company.
  • Any additional information regarding the order such as packaging requirements or labelling previously agreed between GT AUTOMOTIVE ENGLAND LTD and your company.

All orders placed with GT AUTOMOTIVE ENGLAND LTD will be accepted subject to the following conditions of sale.

Any manufacturer names, product reference numbers and symbols are used strictly for reference purposes only.

GT AUTOMOTIVE ENGLAND LTD is registered in England and has an office in Unit 4 Gateway, Windrush Park, Burford Road, Witney, OX29 4EY, UNITED KINGDOM

GT AUTOMOTIVE ENGLAND LTD’s Company Number is 5747379 and the Vat Registration number is 890321923.

To order with GT AUTOMOTIVE ENGLAND LTD you must place a purchase order from your registered company. Information to be included can be seen in “Definitions and Interpretation”.

GT AUTOMOTIVE ENGLAND LTD must receive a purchase order with your purchase order number. This can also be via TecCom provided a PO number is applied.

Purchase orders will be processed immediately and you will be notified straight away if there are any products ordered out of stock.

By ordering you declare that you are ordering on a customer bases and all delivery information and company details you provide are accurate to date.

Once the goods have been received, you will not alter, deface, obfuscate or tamper with any of the trade marks, names or numbers affixed to or marked on the goods, nor allow anyone else to do so.

If you hold a credit account with GT AUTOMOTIVE ENGLAND LTD, payment of invoices will be made in full to us without deductions or set-off in accordance with the payment terms notified by us to you, or if no such terms are advised, not later than the 30th day of the following month after the invoice date.

You guarantee your credit worthiness in placing an order. If after confirmation of the order by us, doubts arise as to your credit worthiness, then all payments will become due immediately unless adequate security can be offered by you.

Accepted methods of payment are by bank transfer (BACS) or card payment.

Ownership of goods to be delivered by GT AUTOMOTIVE ENGLAND LTD will only be transferred to the buyer when the buyer has paid all monies owning to us in respect of the goods concerned. Until date of full payment has been confirmed, GT AUTOMOTIVE ENGLAND LTD will have all rights and title to the goods.

If the buyer makes default in any of these conditions; if distress or execution shall be levied on the buyer’s property, or they shall enter into any arrangement with their creditors, commit any act of bankruptcy, or if the buyer being a limited company passes a resolution to wind up, such companies undertaking property or assets or any part that therefore shall be appointed, GT AUTOMOTIVE ENGLAND LTD shall be entitled forthwith to determine any contract then subsisting and to exercise all or any remedies available to it for recovery of goods and / or payment of any money due.

You will insure the goods against fire, theft or any damage, how so ever caused, until full payment is made in to GT AUTOMOTIVE ENGLAND LTD and the title of goods has been relinquished to yourselves.

GT AUTOMOTIVE ENGLAND LTD reserves the right to alter prices at any point, especially in response to any extraordinary weakening of the pound to Euro exchange rate. In the event of any possible changes to your prices, suitable prior notice will be given.

If GT AUTOMOTIVE ENGLAND LTD has issued you with a specific price list or discount, this will be honoured unless notice is given. If a price has changed on the point of a purchase order being placed, you will be notified so the price can be amended on the purchase order.

When a price list has been offered, please ensure the price file is uploaded to your system in a timely manner to ensure prices align. This will especially help with TecCom orders.

GT AUTOMOTIVE ENGLAND LTD reserves the right to set price levels and discounts on a customer by customer basis. We are under no obligation to sell any item at a particular price.

We list prices Exclusive of VAT. All Prices are exclusive of any other sales tax or duty that maybe applicable which will be payable in addition to the price unless otherwise stated.

While we understand that all of our published prices are accurate, some prices maybe incorrectly listed. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and offer you the goods at the correct price. We are under no obligation to provide goods or services to you at any incorrect, lower price, even after the acknowledgement of your order, or despatch of the goods or stated performance of the services.

All prices are in Pounds Sterling unless otherwise stated. Owing to present conditions, orders will only be accepted to the understanding that the prices charged will be those ruling at the date of despatch.

To cancel an order with GT AUTOMOTIVE ENGLAND LTD, we must receive confirmation via email from the customer.

In the event of items being despatched before the date of having email confirmation from the customer, Goods delivered will have to be returned at the customers cost and we reserve the right to charge a handling charge of 15% of the total value of the products returned.

GT AUTOMOTIVE ENGLAND LTD shall have no liability for incorrect goods purchased by you the customer. If a fault with what is required is discovered, please contact GT AUTOMOTIVE ENGLAND LTD’s Sales team within one hour of the order being placed (Call 01608 654 950).

Any goods which have been supplied in accordance with a customer’s order, but which are subsequently returned, will only be replaced or credited provided that;

• The original GT AUTOMOTIVE ENGLAND LTD parts supplied have been obtained by us.
• Parts that were sealed in an individual labelled tamperproof package, if opened, are returned in the same re-selling condition.
• Are marked only with our part numbers. Parts with competitor or customer part numbers will not be accepted for return or credit.

Any part returned wrongly boxed or is found to be the incorrect application to what is claimed to be being sent back will be non-refundable and sent back to you with your next order, or sooner if you are willing to pay for postage.

Claims for non-delivery must be made within 7 days from the date of invoice.

Claims for pilferage or damage during transit must be advised to the courier upon receipt of the goods immediately. Then please notify GT AUTOMOTIVE LTD within three days of the receipt of goods so a claim can be made against the courier.

If you the customer have arranged your own collection of goods, it will be your responsibility to claim against any pilferage or damage to goods that arrive with you.

WARRANTY DURATION

Unless otherwise agreed, all products are covered under warranty with GT AUTOMOTIVE ENGLAND LTD for a period of two year from the date of invoice or for 24,000 miles, whichever comes first. With some products this may vary; in which case you will be notified or this section will be amended accordingly. This will depend on what you are purchasing from us.

Any goods deemed to be faulty by you the customer, must be returned to our warehouse facility as soon as you suspect the potential fault and you must complete a “Warranty Claim Form” (please ask for this if you do not have a copy) and send with the faulty goods or email it to us at the time of sending.

NO QUIBBLE PARTS VALUE WARRANTY

GT Automotive will honour a “no-quibble” warranty on parts value, provided that a warranty / returns form is processed with our warranty department and that the part is verified as a GT Automotive product. GT Automotive Parts are all tracible for this reason.

We reserve the right to request the part is returned at our discretion so we can investigate for our own research and product quality control processes. So please ensure the part is recovered from your customer and kept in possession until you are notified it is not necessary to keep it any longer. We may be able to avoid the return by requesting images depending on the issue, so please also be prepared to do this.

RESPONSE PERIOD FOR NO QUIBBLE WARRANTY

We endeavour to respond to the warranty within 48 hours of being notified of the warranty and provided the part is verified as a GT Automotive product through images or the return of the product, GT Automotive will endeavour to credit the parts value within 72 hours of notification of the warranty. *

* The only instance where this will not be possible is if the part needs to be seen to verify it is ours because you cannot provide adequate images, therefore we will be reliant on how quickly you can get the part back from your customer and available for us to collect.

LABOUR CHARGES / ADDITIONAL PARTS CLAIMS

Initially the parts value will be credited regardless of the outcome of the claim as per the no-quibble parts value warranty.

If any associated labour or parts claims are being made against a product, this must be done through our warranty process, by initially completing the warranty form in full and also will need to be supported by the original documentation (bills, original fitting documentation etc.) The related part / s must be returned in full to GT AUTOMOTIVE ENGLAND LTD’s address.

In some cases, GT AUTOMOTIVE ENGLAND LTD may request that you also send back other products that come in contact with the part being claimed on (i.e. the lifters with a camshaft). In some cases, if you cannot provide the other parts, it may invalidate the warranty or impede us from dealing with your claim swiftly. **

** Specifically for Timing Chain Kits: In the event of a warranty claim on a timing chain kit:

• EVERY part within the kit must be used to have a valid warranty claim processed. Failure to use every
  part may invalidate / void the warranty.
• GT Automotive will require the kit to be RETURNED WITH FULL CONTENT, NOT JUST THE DAMAGED
  COMPONENT / S, alongside a 150ml sample of engine oil purged from the engine, otherwise the claim may be rejected.

In all cases where a related labour or additional parts claim is made, a full quality inspection report will be issued from our certified quality control department. The returned parts will go through any relevant inspections and testing procedures such as hardness or crack tests for example, to verify if the parts are within manufacturing specifications or not.

GT AUTOMOTIVE ENGLAND LTD cannot be held responsible for any faults, labour charges or additional parts costs if caused by product fitment.

If it is agreed that the product was not compliant with the product specifications / drawings due to a manufacturing fault and a labour / additional parts claim is accepted, we will raise a credit note for the billed amount and assign it to your account, matching the invoices / bills provided by you.

Once a claim has been made and we have examined the returned products, you will be notified if your claim has been accepted and we will issue a claim report with the results of our findings.

RESPONSE PERIOD FOR A LABOUR/ADDITIONAL PARTS WARRANTY

GT Automotive will endeavour to complete all labour / additional parts claims and issue an inspection report within 4 weeks of receiving the part / s.***

*** This will only not be possible if there are any unforeseen circumstances which may hinder the
investigation, for example if further information needs to be attained from your customer and is delayed.

DESCRIPTION

Every effort has been made to ensure that the goods described and information provided in our catalogues and on our website are accurate. However, no warranty claim or responsibility will be accepted from GT AUTOMOTIVE ENGLAND LTD for any errors, miss-description, or any resulting damage, as all information posted is for reference purposes only.

At present all orders are delivered by GT AUTOMOTIVE ENGLAND LTD’s preferred courier, with prices that can change from time to time. For any guaranteed next day deliveries, the orders must be placed before 3pm to ensure a 24hr delivery service to mainland U.K permitting our courier services are operating. Although we will always endeavour to get the products to you as quickly as possible, whatever service we are offering, we cannot take responsibility for issues our courier may have. Once the delivery is with them, it is out of our control.

Any Claims that any goods have been delivered damaged or do not merely comply with their description, should be notified by you to us (and where appropriate, to the courier) within three days of their delivery. If the product delivered is incorrect, provided that you return such goods to us in resalable condition, we can offer a credit note for the returns and the correct replacement parts will be sent to yourself.

Unless otherwise stated promotions and quotations are valid for a time period of 30 days.

We may at our discretion, suspend or terminate the supply of any goods or services if you fail to make any payment when it is due, or otherwise default in any of your obligations under this terms and conditions agreement, or any other agreement made between GT AUTOMOTIVE ENGLAND LTD and yourselves in writing.

Upon termination of supply agreement for any reason:

• We will not be obliged to supply any goods and services ordered by you, unless already paid for.
• All payments payable to us will become due immediately upon termination of the agreement, despite any other provision.

Due to the classification of this product being of a performance application, GT AUTOMOTIVE ENGLAND LTD does not conduct any warranties throughout the GT AUTOMOTIVE ENGLAND LTD performance range.

GT AUTOMOTIVE ENGLAND LTD will not take responsibility for any consequential damage undertaken by anyone except the staff of GT AUTOMOTIVE ENGLAND LTD, damaged or loss of property or equipment, cost of purchased or replacement goods.

The installation of GT AUTOMOTIVE ENGLAND LTD components will be completely at the discretion of the customer and GT AUTOMOTIVE ENGLAND LTD will not take responsibility if any fault was to arise during, or after, the component has been installed.

However, GT AUTOMOTIVE ENGLAND LTD can reserve the right to adjust a product with the advisable enhancement without incurring liability with respect to products similar in its range that have been previously manufactured. GT AUTOMOTIVE ENGLAND LTD must underline that performance products manufactured to be sold under our brand to you the customer, are fundamentally for use of non-road vehicles only. All road users wishing to use these products must review the Laws and Regulations applied within their country as to where the Components shall be used.